Thank you for shopping at Eco Bidét®. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at order@eco-bidet.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, including used or opened personal care products. We also cannot accept returns on sale items or gift cards.
If you have questions about whether your item is eligible for return, please contact us at order@eco-bidet.com.
Exchanges
The fastest way to ensure you receive the item you want is to return your original item. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at order@eco-bidet.com.
Return Shipping
Customers are responsible for return shipping costs unless otherwise specified. Shipping costs are non-refundable.